Customer Testimonials
Called for a Jeep recall. They had a mobile technician to my house within the hour to take care of it! He was awesome!
Took my '21 Jeep Wrangler Rubicon in for recall servicing, oil/filter change and tire rotation. Also was told they would do a 47 pt. Service check. When I came to pick up the service check was not completed and had to wait an additional time for them to go back and do the service check as someone had deleted this from the service order. Also paid $130 for oil change and tire rotation that seemed very high considering I had just had both done on a '24 GMC Canyon at another dealership for $90.
Had my jeep there close to two months for extended warranty work on the engine the communication was close to none existent, when I did receive a call all I heard sorry, do not have a tech to work on your jeep, waiting on warranty to approve always an excuse never a solid we have you jeep complected in a few days.
They got my recall finished in a timely manner. They were really busy and some paperwork got mixed up. Service coordinator was able to email the correct one. Thanks for a job well done even with a high work load!
Service has been excellent with warranty work for my 2026 Charger Scat Pack. We are all learning about this new model and software.
I was impressed by the speed, thoroughness, and friendliness of the techs that took care of my oil change and tire rotation.
I had two pending recall notices on a truck I purchased used at another dealership out of state. Sandy Sansing has a mobile work truck and they contacted me and came to my location to verify the recalls. A quick check of rear seat bolts and a software update through the OBDII port and everything was done in 15 minutes. Bradley was awesome! Knowledgeable and professional.
The Service Advisor, Robbie Lightfoot, scheduled the service very promptly and communicated very well on the status. Great service!
They were able to get me in quickly for a recall on my Jeep. Robbie was super helpful and kind. The technician video of my vehicle check was great to see that they are an honest dealership! I will definitely return for my next service and will refer others to Sandy Sansing CDJR for service!
Definitely the best buying experience Wade Odom was very helpful and did an amazing job
Not only did they fix the recall issue, they checked all through the entire vehicle to make sure everything was working correctly. Their employees always check to see if there’s anything they can do for us while we are waiting on our Jeep to be serviced. Keep up the great service!
Great customer service. Would definitely recommend to everyone. Service guy came to my vehicle and done in about 15 minutes
Service advisor was very friendly and not pushy at all. The time it took to complete my recall was quicker than I thought and once again, we were advised of some PM to do but, was not pushed at all.
We have owned 3 Jeep Gladiators since 2020, and purchased 2 of those (plus a 2024 Jeep Grand Cherokee Summit) at Sandy Sansing CDJR. After purchasing and putting only 700 miles on our brand new ‘2026 Jeep Gladiator, we noticed an excessive wind noise coming from the passenger front seat door/window area, along with experiencing water coming through the passenger door while taking it through the Tidal Wave car wash. We called and made an appointment, dropped it off to Matt Howell in service on Monday July 27th, 2026. Matt took down my concerns and said it could be Wednesday before it can be picked up ... Read More DealerRater - Aug 6, 2026
Tried to make a appointment twice for a recall on my jeep only to be told just drop it off for the day and when I brought it by I was asked did I have a appointment.After about 5 hours still being in the area I stopped in to check on the progress to find the car was ready but I hadn’t been notified.
Went in for an oil change. They were very friendly and courteous. they left vehicle clean but did forget to reset oil change reminder.
The team at Sandy Sansing CDJR of Foley is some of the best. Jacob is the man! Helped me know what I really "need" and what can wait. Communication was great!
This was the best - most efficient and helpful - experience I’ve had with a service department.
Amazing service loved Mr Robbie. Service was quick for me as an out of town guest
My husband had a very specific truck he wanted and they were able to source it for him!
Easy to setup an appointment and get the work done in a really quick timeframe and done right the first time.
Excellent service, with very efficient and friendly staff—congratulations.👏👏👏 A cada dia que passa o atendimento está melhor
It is always a very good and positive experience to visit the oil change part and service part of the Dealership. All the guys at the oil change part are very nice and knowledgeable! They work fast and answer all the questions. Robbie at the service desk had always over the years helped us and solved many problems we had with our cars. He treats his customers as a family!
I have always had terrible service and experience. With outright lies from them in the past. Yesterday recall service was the first time I was TOTALLY SATISFIED. The tech and the process were great. This is one positive but multiple other Experiences keep them at a 1 for now. Hopefully they are changing for the good.
Performed the needed repairs as promised. The service consultant was knowledgeable and professional. He went out of his way assisting me with my service plan.
Visit for safety recall on jeep Wrangler. Staff was courteous and on schedule. Very efficient and fast. More than met my expectations.
I got an appointment when I needed it and they got me in and out quickly!
Bradley did a great job! He was super polite and very quick an inspecting my Jeep. We really liked the mobile service and would opt to do it again for another type of service.
The service department is outstanding especially under Ja's leadership. Also, if you have a choice, Matt is an excellent service adviser.
Carter was my salesperson & he greeted my wife & I as soon as we approached the front door. He asked the right questions. He was polite & led us right where we needed to be. I was in the market for a Jeep Gladiator & with the help Carter provided, I found what I was looking for. I was able to drive away with my Gladiator within a few hours.
The parts department is extremely helpful as well. There was an issue with something that had been overlooked & unfortunately, I didn’t see it until I got home, ... Read More DealerRater - Jul 30, 2026
Service department and quick oil are great!! Robbie Lightfoot in Service is always great and helpful
I took my ram pro master in for a factory recall on Tuesday morning. They had to order a part and the vehicle was not finished until Friday afternoon. They did not offer me a loaner vehicle and I had to pay for an Uber to get myself home from the dealership. The staff was very friendly, but the length of time that a factory recall Repair took was unacceptable.
Very pleased with my service here! Tim was very efficient and everything was done in a timely manner. We will use this shop for our future service needs!
Poor service.. didn’t do a complete service. Didn’t change oil filter, didn’t rotate tires rude
Excellent experience. We had a recall notice and contacted the dealership. They set up a mobile service appointment. The techs were prompt, professional, and knowledgeable. We were very impressed with the entire experience from contact to follow through.
The service department took care of my truck and they did it quickly and professionally. I won’t use anyone else for my baby!
Excellent video inspection and explanation of findings. I have never seen a dealer do that. You have always wondered if dealers really inspect your vehicle, now with this system you can see it for yourself.
Helped me get my jeep back up and running and quick to diagnose the problem and offer the correct way to get it fixed.
We were in town for a vacation and the engine light came on indicating the jeep needed service. I called the service department at Sandy Sansing Chrysler Dodge Jeep Ram of Foley . Robbie a service representative listen to my concerns, scheduled an appointment for the next day, and began an inspection. Robbie called me and went over all the problems. Once I agreed to the services they began the work and had my jeep ready early the next day. The entire service department and dealership were friendly. I would highly recommend this dealership.
Thanks again for checking our warranty status and getting my wife's Jeep the service it needed. That attention was what convinced me to buy a car the same day.
Friendly & fairly quick friendly staff & fairly quick service though did not show me as scheduled
The AI is very frustrating the AI is very frustrating the AI is very frustrating
Matt was great to work with! We will certainly be using this service department again
Robbie in service was goid to work with, i will aak for him if i need a repair in the future
The tech came out to the home and completed the job quickly and professionally. Very good
As a military member that really needed my car fixed asap for work, they really did an excellent job with a quick turn around time.
I was very impressed with how friendly the gentleman was rhat helped me. He was great with answering my questions and happy to help. Timing was impeccable, oil change and rotating 5 tires was done in no time even with one vehicle in front of me. Very impressive!!
Pleasant group. Quick service. No "upsale " pressure- only recommendations. Professional manager. Good experience. Will be back
Wonderful dealership!! The Service Department is great and such a big help. Got me in and out in no time.
The service manager was very prompt and courteous. The recall was taken care of professionally and completed. I was satisfied.
I received an email from your dealership telling me to bring my car in and have everything checked out hoses, oil, any recalls etc. So I called the number they gave and said I would like to bring my car in because I had a few things that were bothering me. I spoke with a lady (I did not write her name down and the appointment was made a month in advance ). she gave me a date and a time so I brought my car in on our mutually a great day. When I got there, I found out there ... Read More DealerRater - Jul 16, 2026
Did nothing to my truck have same problem would you be satisfied with the problem still there after four trips to fet it resolved
An autobot made my appointment for 0730 I said I would wait when I got there it was overbooked and they weren't even sure they could get to it. If I would have talked to a person I could have made proper arrangements for drop off
Very prompt with service time and reasonable rate We would definitely return if we need service again
I was treated very well and professional at the service department. The service time was short but complete!
Service was very good today by service department changing fluids - transmission and oil. Only waited a little over an hour
The service team analyzed and repaired my vehicle while I waited. This dealership does all my maintenance and repair work.
Charged me over $700 for an oil and filter change on my RAM truck. $226 for 30 minutes of labor. That’s ridiculous
Customers service was great. I had a coupon from Mopar that was honored by the dealership for my Jeep. Bought a set of tires from the dealership last year that have been fantastic. Will do all of my Jeep business with them in the future.
Great, great, great, great, great great great wonderful wonderful wonderful wonderful wonderful wonderful wonderful , wow !
Mechanics were great, salesperson Wayne was great as well. Service writers were ok, got the job done but nothing extra. Robbie and I don’t remember the other guys name.
Oil change service was efficient and very professional. We will continue to use your dealership.
Tim did a good job checking me in for service on my 2006 jeep Grand Cherokee I had scheduled a tuneup as my vacation has 230000 miles
It was great. Fast service. Grateful peaple. They gave us a great deal on a 3500 dually.
I have purchased about 15 vehicles from this dealership. They value my time and always give me a good and fair price. Paul and Wade are always available for questions and help resolve any issues that arise. I recommend them to all my friends and family.
Good customer service and friendly staff. Unfortunately after 3 visits the bucking and misfiring continues.
Ernest was very informed and courteous. Have been very happy with dealer ship highly recommend
The repair work was competent from what I can see but I am not a mechanic. It was ridiculous that my vehicle was at the dealership waiting on repairs for over two weeks with no access to any courtesy vehicles. Due to this I had to rent a vehicle costing over $500 to cover not having a vehicle. Communication was extremely lacking. I as the customer should not have to call daily for status updates. Service reps were polite but I was surprised that no apologies for lack of courtesy vehicles nor for the two weeks it took for parts. I ... Read More DealerRater - Jun 17, 2026
Wade Odom is awesome. He always has our best interest at hearts. Thank you for your time.
Matt in service was a great help. Very satisfied with the work that was done
All good! I had to get my exhaust rattle repaired on my 2023 Dodge Charger R/T. The Service Rep Matt and the Technician answered all the questions I had pertaining to the exhaust system and was able to visually inspect in the pit with them while the vehicle was on the lift.
Sandy Sansing CDJR service department treated me fantastic on my recent vehicle breakdown. My truck broke secondary belt running water pump and alternator and I was on vacation. Had it towed to them on a Friday morning and they were able to make necessary repairs and returned the truck back to me by noon on Monday. Very appreciative of communication by them keeping me informed.
Part toook to long to get in and you stilled charged 25% restocking fee. You’re a joke of a company. Would never do business with yall again and will spread the word
Our Service coordinator, Matt, was outstanding. Great communications! Would’ve give a 5 star but still bad taste from previous several appointments where there was no communication and never fixed the problem.
Service writer very easy deal with. Great experience. Communication was easy.and went well. Thanks
I just got my 2nd oil change. When I arrived, I was able to pull right in and was done within 20 minutes. Very professional and courteous with their customers.
Earnest always takes care of me and my Ram at the dealership's Express oil change in Foley. He and his technicians are always professional and friendly.
I thought the visit was free for a first oil change on a new car and i was charged 100.00. It was my first oil change on my car since purchasing it and to our understanding we could use your facility instead of going to Pensacola
Quick and convenient service, I stopped in to make an appointment and they got me right in and fixed the issue within an hour while we waited.
Oil change and tires rotated. Checked to see if transmission was shifting hard. Didn’t find anything wrong,
The Express Lane staff is nice but the each service bay is a mess. There are filthy rags, old oil filters, and tools scattered about the area. It makes me wonder about their attention to detail and quality of service. They did as I asked (oil change and check engine air filter), and they did check a few other things and made some recommendations. However, they didn't correct my tire pressure to the proper 35 psi.
I went in for an oil change. That's all. The person who took my Jeep said it would be a 20 minute wait. No problem there. But when he started my oil change, he came back in and told me my cabin filter was dirty (and showed it to me). I said ok to changing it. Then he said I needed new windshield wipers. I said ok to that. But when he told me I needed new tires because mine were 8 years old and "dry rotted' I gave him my WTH look and told him my Jeep had less ... Read More DealerRater - May 31, 2026
Service repaired our vehicle problem efficiently and quickly. Complimentary rides to and from our home worked well also. Very satisfied with overall experience.
Very easy to deal with, not crazy about the AI assistant to make appointment . But the in person customer service provided by Matt was top shelf !
I like CDJR of foley because of the people and their friendly, and great service.
Very easy in setting an appointment and dropping off your vehicle to get the needed work completed.
Did a very good job servicing my car and treating me nice and respectful I would recommend my friends and family to sandy sansing
I arrived at the dealership to find the oil change bays quiet so the guys got me right in. They were very friendly, courteous and thorough! I was out the door in a very short amount of time which was awesome!! 👍👍
Good mechanic, showed me where the problem was with my Jeep. Got the part delivered overnight and fixed next day. Good communication on status. Labor costs were very high (over $1700 for about 4 hours of work). Was disappointed that on a nearly $2500 bill they charged me to use a credit card. Who carries that kind of cash? They also added a $40 shop charge for misc parts (I know lots of shops do this, but that doesn’t make it right. - it’s seems to be another way to add to the bill. In the request for a review sent to ... Read More DealerRater - May 20, 2026
Polite staff and the service department was quick and efficient in getting my recall part on my new truck
Took my 2025 Jeep in for warranty fix. Got me a rental and fixed it in a couple days
Fast friendly service. Thank you. In/out rather quickly. Excellent service. I will recomend to anyone that asks.
When we had a recall and I couldn’t get to them they came to me. Never had such great service!
Very helpful & quick service! The service department definitely deserves more praise, they took care of me with no issues what so ever!
Robbie in service did a great job. We had some confusion over the quoted price and he quickly figured it out. The works seems fine so far. Will be back when needed.
I only had a day before a trip to find out what was wrong with my truck and they made it happen at the service department in Foley. I’ve bought 5 cars already from Sandy’s dealership in Pensacola and each time My salesman Ryan Silber has been awesome to work with
They were very knowledgeable on my service job and were very considerate I will use them again in the future and tell my friends about y’all as well thank you very much for a job. Well done.
I spent $2500 last month in the service department. I get my pills changed every month. I brought in the Sandy Sanzing Nissan price and a $25 off coupon from take 5 oil change. The guy was like sorry nothing I can do. Crazy
Fast great service friendly and honest and we are 5 and a half hours from home
Time for my free oil change. Drove in, waited maybe twenty minutes and drove out. Polite and fast. Thank you.