Customer Testimonials
A staff is friendly. They have a good selection on the vehicles. The salesman Noel Tilpler was very knowledgeable about the vehicles he did a great job I do business with him in the future. I felt like I got a good deal on a 2018 BMW SUV I would say to check with them on your next vehicle purchase.
The Dealership is great clean and inviting. The employees are personable, professional and knowledgeable about their brand & services.
Did not honor towing as part of my full warranty service, they have all information on my car, Jacob later stated they made a mistake, but I need to fix it, made this my problem to get reimbursed. First how is towing not covered in new car under warranty with super low miles, second if you make a mistake own it, making this the customers problem is not good advertising.
Great service guy and did the job in half the time. Will recommend them to my friends and family for future business. Thanks
Great service at their oil change facility. Excellent customer service, Ernest and his crew were very proficient in their workmanship. Pleasant friendly and very knowledgeable. Gave detailed report on all work preformed will not hesitate to return for future service.
Excellent service every time I go to this dealership, there’s no issues. Service Advisor do a great job contacting me in every step of my vehicles repair.
Brought my jeep in for repair and was not fixed. Plenty of excuses. $1100 dllrs later and not sure what to do.
Super Friendly. Carter Mannett is a rock star!!!! He single handedly made our buying experiene super positive.
Noel Tipler was great. He spent a lot time with us explaining the features of the two vehicles we were considering. Completing all the paperwork went smoothly. We love the car. Thank you.
Very great place, bought many cars from there. Steven very great guy, super nice and helpful.
Matt was great! He got me a great deal on some repairs I need for my Audi & I was super glad I didn’t have to take it elsewhere after inspection!
Carter was excellent helping us find our new jeep. He anticipated all of needs and made the process the best experience we have ever had at a dealership.
Every one is so nice ask if you need anything or finds out how much longer they are so friendly there i like that
Everyone was so nice robbie went above and beyond to help us get our truck fixed knowing that we were from out of state. Even looked at some new vehicles while there. Very nice.. great thanks to robbie and the mechanics for giving us excellent service
The service department is the highlite of the dealership. I bought the truck there and have had good service from their service department.
Best buying experience ever. No pressure sales. Joshua was very helpful. Highly recommend this dealership.
NO PEACE OF MIND - THEY SOLD ME THREE WARRANTIES AND HONORED NONE OF THEM.
Early last year, my wife and I found out she was pregnant with my first child. I decided to trade in my truck to get hour out of her sedan and into an SUV. After searching, we settled on a 2020 Nissan Pathfinder for its safety features and space. There was one available at Sandy Sansing in Foley.
I texted the salesman and let him know I would be heading over from Mississippi. When I arrived, the salesman brought me out to the car that I ... Read More DealerRater - Aug 8, 2024
Stopped by and ask about an oil change on a 95 jeep, one oil filter and 4 quarts of oil! The service guy had to stand there and think about it for a while, I ask don’t you have a set price for conventional oil change? He finally said oh about $88. I’ve been lied to before a couple years ago by the service manager, stopped by with my 18 Ram a couple months ago, same lying manager still there! I won’t be back
Very dissatisfied with the customer service, communication and quality of worksmanship by the paint crew at Sandy Sansing Jeep in Foley, AL. Bought a brand new Jeep Grand Cherokee L and upon delivery noted to the sales team and Manager paint issues on the door edge of the driver door. After assurances that this would be properly repaired, we took delivery and left. Paint personnel only come on Thursdays, no appointments, went to the dealership on the specified Thursday only to find out that the painter did not come in. Went on the next Thursday that I was available and ... Read More DealerRater - Jan 18, 2024
Great oil change service department. I've never had an appointment & I'm always in & out in under 45 Minutes.
Cameron was professional and went above and beyond. A great experience for us and we are so appreciative.
Came in for tire rotation to the quick lube department. Anticipated a longer wait, which was only about 30 minutes. Of course the rotation was very quick. Great service,very courteous staff. I have always had excellent service with Gulf Chrysler.
Great Place to buy cars! Got my first one there last year used then just got a brand new one this month. Always helpful! Jamie is awesome I went to him both times.
Excellent Dealership. The Service Department handled my warranty work fast and did the job right.
The service I received was better than I expected, I arrived with no appointment and the staff was courteous , professional and completed the task in a timely manner
Friendly, professional, work was excellent finding off and on problem. That and concern for my getting home and pickup after work was completed.
Never received a back after I was told I would. I guess they didn't want to work with my situation
Without a doubt the worst service I have EVER experienced. I am a owner of 3 Jeeps...a 1980 CJ 5, 2008 Wrangler and a 2021 Jeep Gladiator. I brought my Gladiator in to have it looked at specifcally based on a thumping noise that was coming from the rear end or drive train. George, I believe his title is Service Manager, was extremely rude, condescending and arrogant. Stay away from this place. I wish I could give zero stars, but not an option.
We were traveling in the Gulf Shores area, staying at Gulf State Park when my husband was concerned about the transmission of our Ram 1500. He called Gulf Chrysler and was able to make an appointment for the truck to be checked out. They shuttled us between the dealership and the campground and we’re timely and professional in our communication with them. They checked out the transmission and we’re able to assure us that all was fine. It’s so worrisome when on the road to have vehicle issues and we are appreciative of the fine service we received ... Read More DealerRater - Apr 26, 2021
After scheduling an appointment a week in advance, my truck sat at this dealership for over 2 days with nothing being done. The sales rep failed to call me after he said he would on two separate occasions. I went and got my truck on the third day with nothing done. A 2 hour job couldn't get done in two days. Pretty pathetic. And what's worse they don't seem to care.
We traded in our cars to get a brand new 2019 jeep grand cherokee that could haul 6500+ lbs and has 4 wheel drive. After our salesman told us that was the case we were ready to sign the papers. Little did we know we got the weakest jeep of the crew. It only hauls 3500 lbs max and had trouble making it up a hill with a little bit of snow on it (2 wheel drive). This car is not what we wanted our car salesman to sell us. Never going through dealership again especially this one. Although you might be greeted with smiles ... Read More DealerRater - Feb 19, 2020
Larry did an excellent job as our sales consultant. Fast friendly and professional. Great place to buy a car. The ram truck was filled and spotless with Larry explaining everything in detail
Have bought many vehicles here and never a bad experience. Always feel like they treat people like family.good service and good people. Never pushy.
Gulf Chrysler always treats you like family! The service Department is phenomenal and Holly Bishop is the greatest when it come to sales! I would also like to thank Sarah Kaiser for her outstanding work in customer relations.
Love my new Ram truck and Gulf Chrysler went above and beyond to make my buying experience very enjoyable and stress free. As always, I will refer my friends and family to Gulf Chrysler because I'm confident they will be treated fairly. Thank you, Gulf Chrysler!
Took time and ensured I was happy with my purchase and got the rates I needed to make it work financially. I would recommend to anyone looking to purchase a car.
FINE THAT IS ALL I AM GOING TO WRITE GREGG IS A GOOD SALESMAN . I HAVE PURCHASED CARS FROM HIM FOR YEARS. THANK YOU.! GIVE HIM A HELLO.
Gulf Coast Jeep made the purchase of a new Jeep very easy. And also dealing with a trade in went very smooth. Jonathan Wilson was an excellent salesman to work with too.
Great Service! The express Oil change guys are awesome, fast, professional and friendly. Great experience. They are the reason I purchased my truck at this dealership.I hated the service at the dealership that was closer. So I drive 20 miles further to be treated as a valued client. Great Job Gulf Coast.
My engine light came on while in Alabama but I’m from Kentucky. I contacted Gulf Chrysler Dodge Jeep Service Department and was able to get an appointment the next day. The Service was great. The staff was courteous and professional. I felt like I was at my dealership back home. It took a day to special order the required parts but I was back on the road in no time. I would strongly recommend this dealership to anyone.
This is my 4th car from Gulf Chrysler. The service department has always been good. The salesman have always been good and helpful. If I need another vehicle I will be back!
My experience was great! It was my first time purchasing my own car and Gregg made it easy and not stressful at all. He was very helpful.
Excellent and quick service! The employees were friendly and informative, clearly explaining what they did and additional services needed in the future. I will definitely return!
Went to Gulf Chrysler Dodge Jeep looking at Jeep crossover models. Took a test drive and came back the next day and purchased a Jeep Cherokee
Very fast service at a reasonable price. My cherokee would not start. I called and they got me in quick and I had my suv back the next day.
Excellent service and professional establishment. Have dealt with Gulf Chrysler recently on 3 different occasions and will definitely continue to utilize this dealership. Professional experience.
They made my purchase easy and hassle free. Listened to my needs as far as options and found what I was looking for in their inventory.
I was able to get right in and the service was very good. They always do the work in a timely manner & are very polite.
Gulf Chrysler has always treated us like family. Wade is always helpful with all of our questions and never frets with any of our requests. All of the staff has been very friendly and professional and from purchases to service each member of their staff has been helpful in more ways than we could’ve ever expected
I was able to get right in and the service was very good. I would recommend them to anyone who wants a pleasant experience getting their vehicles serviced.
Applied through cars.com, was approved - these clowns did the stereotypical “bad credit game” The sales guy was a jerk, go elsewhere - just a totally bad experience.
Thomas did a great job dealing with my stress about buying a new Jeep. When I realized I was in finance that the deal I was doing wasn’t the best deal for me and Instead of getting frustrated and sending me packing, he and the sales manager listened to My concerns and we walked around and landed on a 2019 Jeep Grand Cherokee High Altitude 😳👍. As Thomas put it “ We removed my testosterone out of the process and I was able to find a veryloaded practical ride” Nice Job 😬
Purchased a 2019 Chrysler Pacifica from this dealer. Pleasant sales personnel with no pressure salesmanship. This was my 2nd trip back to this dealer after a test drive and research on the fair market price. The dealership met the price I wanted with some mild negotiating and financing was easy. Spent about 4 hrs in total on my second trip and drove home with a new vehicle. Do your research, find a fair price and negotiate the best deal you can.
Matt has Great customer service skills and Cameron gets the job done efficiently. Very pleased with my experience at Gulf Chrysler and I will be returning in the future. Fast, Friendly service.....Keep up the good work guys!!!!
Randy the service advisor and everyone else was very helpful and nice. Did not meet the mechanics but all work was completed quickly and correctly. This has been the best experience I have ever had with a dealer service department. Hats off to everyone at Gulf Chrysler Jeep and Ram!!
GCJD was great to work with and Katherine was so very helpful and patient with us. She was very attentive to my teenage son and his feelings about each vehicle we test drove. I recommend GCJD and definitely recommend having Katherine help you!
I always can trust Brandy in the service department. She never fails to go the extra mile to help. For example, she made sure I got to work on time. Awesome Brandy ??
The service received was outstanding. The employees really cared about my issue I had concerning my repair. My heartfelt thanks to all. I have misplaced their cards. But I wish to give a special thanks to George and Either Brandy or Britney. Sorry I could not be more specific.
The customer service provided by Greg Waite was amazing. He knew all of the optional package on each Cherokee on the lot. He was excellent at showing me how to use all of the special devices on my car. Most importantly, Mr. Waite was kind, pleasant, and never once made me feel like he was trying to push the sale. He was completely professional throughout the entire process.
I received a recall notice on my 2016 Chrysler 300. I called Gulf Chrysler and made an appointment for the following week at 0930, along with an oil change. The person I spoke with asked me if I would want to wait while the service is performed and I said yes. When I arrived for the appointment the "service adviser" told me that if I wanted to wait fr my car, that I would be there until late that afternoon. I then asked why they had scheduled me for a 0930 appointment if that was the case. His answer was a very ... Read More DealerRater - Jan 18, 2019
It was our first full day in Foley as being snowbirders for the first time when our Ram truck developed a problem. After consulting our phone we luckily found out that we were within 2 miles of Gulf Chrysler and Brandy Reeves, Service Advisor. (Our dealership was over 500 miles away). Brandy listened to our situation and took charge. After finding out that our Ram was not driveable we were given a courtesy car and they helped us get our belongings out. We got our vehicle back the next day and in that short of time we felt as if
we had ... Read More DealerRater - Dec 8, 2018
Fast and friendly service! I recommend this dealership and service department. I was there late afternoon before closing and they treated me like I was the only customer they had. Excellent service!
Vacationing in Orange Beach. Had a problem with both my key fobs. Both totally discharged the same day. Figured out how to start vehicle. Went to first new car dealer, Gulf Chrysler.
The guys told me they do change batteries, I had never done this, nor wanted to. I’m great at taking things apart, but challenged in putting stuff back together correctly.
Went to parts, met Terry the parts manager. Even though my vehicle is not a Chrysler product, he said he’d give it a go. Ten minutes later I had new batteries in working fobs.
I really ... Read More DealerRater - Nov 16, 2018
stopped on a whim and left with a new Jeep. Wade was a great salesman and everyone made the process smooth and easy. great job!!!
While have my 2018 Wrangler serviced for the first time I asked about the difficult of removing the rear window to lower my top completely. They said that it needed a complete new top and windows and that they would be covered by warranty. They ordered the parts and had them in two days, called to let me know they were there and worked around my schedule for the installation. The service was outstanding and all the people I dealt with were super friendly and helpful.
Overall good experience and I have and will continue to recommend this dealership. Holly was very knowledgeable about the jeep I was interested in and Ryan was very helpful in service department making sure I was satisfied with service.
Brandi, our Service writer was great, van was fixed with no issues. Thanks I have nothing more to say but it would not let me end this.
Great service and personnel. Ryan was prompt and friendly. Addressed all my concerns. The tech staff was also friendly. Truck was completed when promised. Will definitely go back for my needs on my Ram.
Always friendly, courteous staff. High quality service and repairs in a timely manner. Scheduling is a breeze by phone. Very accommodating to my time and desires.
Sales team are a bunch of liars they told me one thing and when I drove over an hour to get there is was false
Called for a service appt and got one to meet my schedule, had two sensors that need to be looked at. Before I could get 2016 jeep wrangler to them the breaks locked and couldn't drive. I talked to the service dept they hooked me up to get it towed to the dealership and had it fixed the same day. Very helpful and kept me posted throughout.
Took in my 2008 Commander for a factory recall repair for the ignition and keyfobs dropped off at 7am using night drop . Called the service department after opening and Was told would be ready by by lunch time. Called st 2pm and car still in the shop not complete. When I picked up the car the new key fob was missing the valet key which is also the bottom part of the keyfob. Was told is wasnt covered by recall and I could purchase for $37.50 each. Then was told they don't work and wont start the car anyway. So now ... Read More DealerRater - Aug 31, 2018
My husband bought a dodge ram from this dealership, we appreciated the service that THOMAS gave in helping find the right truck for us, that we went back the next week and purchased a Cadillac SUV, would recommend this dealership and THOMAS ZARRO to all our family and friends...
Since the early 1990's I have purchased several vehicles from Gulf Chrysler and they have always been easy to deal with. My salesperson Thomas Zarro was very knowledgeable and had a low pressure approach to assisting me in the purchase of my truck. The finance manager Greg Waite was very attention to detail and patient in answering my questions. Very nice overall experience and I would definitely recommend Gulf Chrysler!
Great experience for my wife and I. They were willing to help and not pushy. Thomas Zarro was our salesman. He was polite and professional. He asked what we wanted to do and didn’t try to tell us what we should do. He was very insistent that everything went well with our buying experience. Thanks y’all. Love the Jeeps.
I purchased a Jeep Cherokee from this dealership. I had to schedule service because the passenger floorboard was leaking. Diagnosis was there was a seam that was not sealed. The carpet had mildewed. They used so much chemical cleaning the carpet that I had to ride with the windows down for five days. When I realized the passenger floorboard was still leaking and the carpet had mildewed again I called the service department to schedule a service. I scheduled the service and on the day of I called to check there were no loaner cars. So I waited and rescheduled ... Read More DealerRater - Jan 4, 2018
Every salesman I've ever spoken to has been very courteous and fair, no high pressure sales. The service department was very helpful in diagnosing a problem that had been plaguing my '09 Chrysler since I received a sloppy oil change from a different service station near by. Highly recommend these fine folks.
Purchased 2016 Ram diesel truck new. Had good service and experience with truck for the first 3 months. The truck has been back on numerous occasions since with same complaints of trans slipping, very poor mileage and engine noise with no reasonable explanation ever other than "it's within specs". Make same trips,with truck. Used 50 gallon of fuel in beginning and now used 80+ gallons. Service department calls you liar at door as you arrive and when you comment on the items that sales told when you bought the truck, they just laugh. I owned the biggest independent auto center ... Read More DealerRater - May 9, 2017
I walked in to turn my keys in to have car serviced service tech. tells me he usually does do this and I am on the phone right now the phone was lying on the desk try to tell him whats wrong with car he picks up phone and walks out the door his name is
My sales man Mr Paul Walker was excellent and f&i person was really nice also and I know selling to someone in the business is not easy and Mr Walker respected that as for the GM he has NO people skills and does not know how to talk to customers and should be keep far from customer inter action. As far as the glare you gave as I was leaving behind your glass sales desk and couldn't even come and congratulate me on my purchase just because we had words on pricing won't work with me ... Read More DealerRater - Jan 8, 2017
These people are scum...they aren't interested in helping their community....we own a wrangler that was ordered through therm and the jeep top paint is bubbling...they refuse to fix this.....they are cowards and they know it...is what it is but wouldn't buy anything their ever again....Chuck Steven's honors their prosaic as a dealer and are a much better family oriented dealer
When it comes to sales, F & I , service this dealership sets the bar for other dealerships to follow. Holly , Frenchy go out of their way to ensure your satisfied and the sale is complete. Our family has purchased 4 vehicles from this dealership and recommend you give Holly the opportunity to earn your business. They recognize USAA pricing and will match that price. Again I encourage you to see this dealership you won't regret it.
Went to Gulf Chrysler to look at a truck that I had found online. Called and got a salesmen who confirmed the truck was still on the lot and sent me pictures. Agreed to head to the dealership the next day and that I would give a heads up before I head out there. Get to the dealership and the salesmen I originally was working with had a customer so I was pushed off to someone else, that's okay. Checked out the truck and took it for a drive. Found a few minor things wrong that I would want ... Read More DealerRater - Aug 13, 2016
I called the dealership for a price on a new Durango said they would call me back they never called so I called back ask for the sales manager he or she was really busy but they can call me back taking business somewhere else
We bought a used Dodge truck we closed deal on Monday and were told it would be ready for pick up on tues morning tuesday afternoon rolls arond and still not ready the truck was filthy and two tires were low we were told this would be taken care of yet another lie 42000 gor a truck it better be perfect
Currently sitting in service department still waiting. Bought truck on Monday evening. Was told to make appointment to have new key fob and car detailed later in week. Made appointment for 10am Saturday. Arrived at 9:50. Truck was not taken back until 11:20 with 2-3 other customers who just drove in placed ahead of me. What's point of having an appointment. Was given excuse that "only 2 technicians working today". Wasn't until I requested comment card for complaint that something actually happened. Seems like no communication between departments as service department didn't even know truck also supposed to ... Read More DealerRater - Apr 4, 2015
Found what we thought was the perfect jeep to meet our families needs. Spoke with sales rep about the jeep we saw on their website 2 times asking many questions about the vehicle and setup an appointment before heading to the dealership. After driving an hour in half to the dealership the jeep was not there a sales person drove it home. After being at the dealership 3 hours. Finally jeep arrives back to dealership and it is not the same jeep as the one on their website. Same exterior but interior was very different online jeep had a sun roof the ... Read More DealerRater - Dec 21, 2014
I bought a used Saturn SUV and paid cash . Told them I wanted everything checked out before I paid for it . Had to take it back the next day after I had paid for an extended warranty. They used my extended warranty for something that should have been fixed before I bought it. Steering column messed up and also fan on radiator making noises, took off the tow bar on it without asking me first. Salesman was very rude and said there was nothing else they could do for me. But he got a paycheck from me buying that car. ... Read More DealerRater - Jun 17, 2014
Had just left a Pensacola Jeep dealer after they low balled us on our trade value and lied to us about USAA pricing. Since this is not a review about them I'll move on to Gulf Jeep's review:
We walked in and were greeted promptly. We told them what we were looking for (I already knew what was on the lot from my online research.) Terry showed us the Jeeps were were interested in. It was refreshing to have a sales person that was knowledgeable about the vehicle he was selling.
We then asked for a trade value ... Read More DealerRater - Apr 10, 2014
Have purchased 2012 Ram and Two Jeeps from this dealership. I had visited six different dealerships in the area and this dealership by far exceeded all expectations and price. When other dealerships said no way Holly and Frenchie worked the deal and gave me the best price and trade in value. All USAA members ,active duty and retired service members need to visit this dealership. They appreicate our service and will make you feel right at home.
I have purchased 3 Dodge vehicles from this dealership and have been impressed with all 3 vehicle deliveries. The first was a Dodge Ram truck which was serviced under a recall. I dropped my truck off and was given a ride home and later in day , picked up and brought back to dealer. Vehicle had been serviced with no charge to me. Truck is the best I have ever owned. My last vehicle is a 2013 Dodge Challenger and was custom ordered. Order placed in Sept 2012 and recently delivered at end of Oct. The Challenger drives and handles fantastically. Dave Blanchert sat down ... Read More DealerRater - Oct 30, 2012
I have been shopping for a used minivan and saw that Gulf had a great deal on a van. I emailed the dealership for more details and received a response back from Matt Robinson with more details including photos. I asked for a carfax report and he said that they use AutoCheck instead and sent me the rating for the van, but would not send me the full report. I set up an appointment to drive to Foley from Mobile to see the van.
The next day, when I arrived to see the van, he took us into his office ... Read More DealerRater - Oct 3, 2011
My wife and I were very interested in a 2006 Dodge Mega Cab 2500 that Gulf Chrysler Dodge Jeep "DEALERSHIP" had advertised on Autotrader for $16,995 on June 23rd, 2011. I had spoken over the phone on Friday evening June 24th, 2011 with ours sales person Amy (Whom was very nice and tried to be helpful, but was not very knowledgeable nor very well trained by the "LEADERSHIP" of this so called dealership)... Anyway, I told her I had seen the add on Autotrader and that I was interested in the truck but asked if she could send me some photos ... Read More DealerRater - Jun 28, 2011
Gulf Chrysler provides their customers with high quality service that goes above and beyond any dealership I have ever dealt with. They stand by their word and make things right, no matter what! Their staff is very friendly and non-threatening and their facility is emaculate. Gulf Chrysler is not your stereo-typical high-pressure, untrustworthy kind of dealership. We have not hesitated, on many occasions since purchasing our vehicle, recommending Gulf Chrysler to our friends and family.
My daughter and I purchased a vehicle for my daughter from Gulf Chrysler recently. Holly was our salesperson and Frenchy was the finance manager.
They absolutely could not have been more helpful. I have bought nearly a dozen vehicles in my life and this was the smoothest, most hassle-free purchase of all of them.
Holly and Frenchy had to work hard to assist us with our trade-in. Not all dealerships are willing or able to do so, but Gulf Chrysler made it happen.
Much of our transaction was completed over the telephone before we ever came into the dealership. Holly ... Read More DealerRater - May 19, 2010
I purchased one of the first Plum Crazy Purple Dodge Challenger R/T's outfitted with the Super Track Pack option from this dealership. This is a family run dealership and my experience with this purchase couldn't have gone any better! I wanted to order this car back in December, however no new orders were being taken at that time. Jennifer worked with her husband and brother-in-law (like I said, "family business") to modify an existing Challenger R/T order to my specifications. For those who have ordered cars before, you are familiar with the long lead ... Read More DealerRater - Apr 27, 2010
April 2006: Jeep ran hot and was brought to service dept. All hoses were replaced. June 22, 2006: Jeep ran hot and engine light came on; Jeep returned to service dept. and another appt. scheduled. June 26th: freeze plug replaced. Drove few miles out of dealership, check engine light came back on, oil gauge fluctuated erradically, and there was a grinding noise. Service dept. was called immediately and I was told to bring Jeep in June 30th; after asking, I was told it was fine to keep driving it. June 30th: new oil sensor put in. Drove one mile from dealership and check ... Read More DealerRater - Jul 25, 2007